CD\DVD Drive Stopped Working

A interesting one today, a clients CD\DVD Drive had stopped working, so they went out and purchased a new drive. When they installed the new drive, the computer recognized it, but would not allow you to update the drive. After switching around cables, and trying various drives, I found the following solution.

http://support.microsoft.com/kb/314060

This would of been great however the Powershell failed to install so the “Fix it for me” sent me on another search for why it wouldn’t work. So after being discracted for 20 minutes, I went back to the orginal problem, and scrolled down for instructions on how to fix it myself.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756

 

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator. If you need help verifying that you are an administrator, visit the following Microsoft Web site:

http://support.microsoft.com/gp/admin

(http://support.microsoft.com/gp/admin)

Windows 7

To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

(http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter)

Windows Vista

    1. Click Start
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      Start button

      , and then click All Programs.

    2. Click Accessories, and then click Run.
    3. Type regedit, and then click OK.
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      User Access Control permission

      If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

    4. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    5. In the right pane, click UpperFilters.Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
    6. On the Edit menu, click Delete.
    7. When you are prompted to confirm the deletion, click Yes.
    8. In the right pane, click LowerFilters.Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the “Next Steps” section for information about how you can find more solutions or more help on the Microsoft Web site.
    9. On the Edit menu, click Delete.
    10. When you are prompted to confirm the deletion, click Yes.
    11. Exit Registry Editor.
    12. Restart the computer.

Windows XP

    1. Click Start, and then click Run.
    2. In the Open box, type regedit, and then click OK.
    3. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    4. In the right pane, click UpperFilters.Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
    5. On the Edit menu, click Delete.
    6. When you are prompted to confirm the deletion, click Yes.
    7. In the right pane, click LowerFilters.Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the “Next Steps” section for information about how you can find more solutions or more help on the Microsoft Web site.
    8. On the Edit menu, click Delete.
    9. When you are prompted to confirm the deletion, click Yes.
    10. Exit Registry Editor.
    11. Restart the computer.

You can skip step K, by unistalling and reinstalling the Drive in Device Manager.

I hope you find this before you have purchased a new drive, or spent very much time on it.

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